24/7 Customer Support
Find out about what ‘customer support’ signifies in the web hosting world and about the various support varieties.
Being able to contact your cloud web hosting company when you have any kind of questions or experience any problems is really important and how fast they'll respond and react could be essential, particularly if your web site is business-oriented, as more downtime can often mean losing potential customers. The support options are also a way to identify actual suppliers from resellers. The second generally reply only to email messages or support tickets and you'll need to wait for a day or maybe more in order to receive a response. When your trouble calls for several responses, you will end up losing several days in order to get a basic problem solved. Using the services of a legitimate and reputable hosting company, you should be in a position to connect with the support at any time and get a timely response whatever the issue or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Web Hosting
We provide 24/7 billing, customer and tech support for our Linux cloud web hosting services
. Even if you are not our client yet and you have some questions, we will help you without delay and provide you with the necessary information, in order to give you a choice to make the best decision when you buy your new hosting account. We are available at any time, including holidays and weekends, and we offer multiple ways of communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we have multiple phone numbers all over the world, thus you will be able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is one hour. The regular response time is no more than 15-20 minutes, which means that you can forget about waiting for days to get support for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you select, you will be able to take advantage of our 24/7 support services even on official holidays. All of your web sites will be available all of the time and so will we. With quite a few contact options, you're able to pick the most convenient method to contact us and inquire about our solutions in case you do not have an account yet, or get assistance if you are already one of our customers. You'll be able to call us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia hosting Control Panel. The previous two options come with a one-hour answer time warranty, though it hardly ever takes over 20 min to get assistance irrespective of the complexity of the problem. With our customer and technical support services, we will be available for you every time you need us, not a few days afterwards.
24/7 Customer Support in VPS Hosting
In case you get a virtual private server
from us, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have a couple of local telephone numbers in the United States, the UK and Australia plus a live chat service. If you are an active customer and you need assistance with a technical issue that requires longer time to analyze or resolve, you are able to open a support ticket through your billing account or you can send an e-mail message and we'll take care of the trouble and send you a reply within the hour. The answer time is guaranteed 24/7, which includes holidays and weekends, but for many problems it takes no more than half an hour to get assistance. Our support service covers the VPS plus all of the pre-installed software it includes, so in case you need help with third-party apps, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Web Hosting
If you purchase a dedicated server
through our company, you will be able to contact us at any time using different channels and the maximum time that you will have to wait for an answer is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is available 24/7 no matter if it is a holiday or a weekend and we can support you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you will be able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any kind of general questions or you would like to find out about our website hosting solutions before you order, you can take advantage of our live chat or you can call one of the local phone numbers that we have in different countries around the globe. In case you'd like to have help with third-party software that you are unable to deploy or operate efficiently, you're able to add the Managed Services upgrade to your package and our sysadmins will assist you.