A ticketing system is the most widespread means of correspondence that hosting providers offer to their clients. It is usually part of the billing account and is the very best way to deal with a problem that takes a certain amount of time to investigate or that needs to be escalated to a sysadmin. Thus, all comments provided by either party will be kept in the same place in case someone else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which means that you’ll need to sign in and out of at least two accounts to do a particular operation or to get in touch with the company’s customer care team. If you would like to manage a couple of domains and each one is hosted in a separate account, you’ll have to use even more accounts simultaneously. Also, it can take substantial time for the hosting provider to answer your ticket requests.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our Linux cloud web hosting services isn’t separate from the hosting account. It is an integral part of our all-inclusive Hepsia Control Panel and you will be able to visit it at any specific moment with just several clicks, without needing to leave your web hosting account. The ticketing system comes with a quick-search field, which will help you track down de facto any trouble ticket that you’ve already sent, if required. Besides, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to tackle a specific issue before you actually post a ticket. The response time is maximum one hour, so you can get timely assistance whenever you need one and if our client service staff suggests that you do something inside your account, you can do it right away without signing out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting, was developed with one idea in mind – that you should be able to manage everything connected with your account in one location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have an enquiry or stumble upon a difficulty, you can touch base with our support team immediately without having to go through a totally different admin interface. You can browse through your web files or check different settings in your account while you submit a new ticket or read the response to an older one. If you have plenty of tickets and you’d like to find a given one, you can make use of the clever search box, which is available in the Help section. We will make sure you get an answer in less than sixty minutes irrespective of the nature of your query or problem.