A ticketing system is the most widespread means of correspondence that hosting providers offer to their clients. It is usually part of the billing account and is the very best way to deal with a problem that takes a certain amount of time to investigate or that needs to be escalated to a sysadmin. Thus, all comments provided by either party will be kept in the same place in case someone else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which means that you’ll need to sign in and out of at least two accounts to do a particular operation or to get in touch with the company’s customer care team. If you would like to manage a couple of domains and each one is hosted in a separate account, you’ll have to use even more accounts simultaneously. Also, it can take substantial time for the hosting provider to answer your ticket requests.