A live chat is one of the several channels of communication supplied by some hosting companies as part of their support services. Depending on the supplier, the chat is used for billing, pre-sales and/or tech support. This way of communication is quicker compared to a support ticket and it will make it much less likely to misunderstand or misspell anything in comparison to a telephone call with a representative. In addition, if the problem that you have needs some time to be reviewed and dealt with, you are able to do something else at the same time instead of just waiting, like you'd have to do when you call. You can also take advantage of a live chat assistance service without spending a dime provided that you have Internet accessibility even if your hosting provider is situated in a different country and they do not have a local phone number that you can call.
Live Chat Support in Cloud Web Hosting
As a part of the support services that we supply for all our Linux cloud web hosting services, you will find live chat support which is available each and every day, even on holidays. You're able to contact us regardless if you already own an account or not, since we can help you with all kinds of things, ranging from providing you with common info about our services if you aren't a client yet and you are interested in purchasing one of our plans, to helping you with creating an email account in an email client. Part of the problems are more complex and time-consuming, and you will have to employ the ticketing system which is built-in our Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for quite a few things.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is designed for all of our potential and active clients. In case you're thinking about a new web hosting account, you can chat in real time to one of our agents and obtain more information about our semi-dedicated hosting in order to choose the right plan for your websites. If you already own an account with us, we will be able to support you timely with general, billing and first-level technicalmatters. Though in some cases you'll need to open a support ticket as there are problems that can't be resolved on the live chat, we will be able to help you with various standard jobs, for instance setting up an e-mail account in an e-mail client or forwarding one domain name to another. As a result, you will benefit from prompt support and you will save time and effort.