If you ever face a problem with your website and are unable to fix it yourself, ask the web hosting company’s support team to help you get the website back online. A timely resolution would be the best-case scenario, but a lot of companies answer within 24 hours or even more, particularly if you’re working with a hosting reseller. Even if the problem can be fixed easily, your site may not function satisfactorily or it may not be reachable at all for a lengthy period of time, so you may lose prospective clients as it is pretty unlikely that anybody will be eager to return to a broken site. That said, you ought to make certain not only that you can get in touch with your hosting company, but also that they can respond and assist you in a well-timed fashion. If an app update doesn’t proceed as planned or if you delete something unintentionally, for example, the site should be restored quickly so as to avoid elongated downtime.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reaction time for any helpdesk ticket that you post or any e-mail that you send is just 1 hour, even if you contact us on weekends and public holidays. Whatever the essence of your issue or query may be, we will lend a hand momentarily and will provide you with the necessary info to solve any problem with your websites. The actual reaction time usually doesn’t exceed fifteen to twenty minutes, which goes to say that you can just forget about waiting for hours and hours on end to get a problem resolved or even worse than that – waiting around one whole day only to receive a reply that more information is needed while nothing is resolved. We will assist you without any delay merely because we understand exactly how invaluable time can be in the dynamic online era. The sixty-minute response guarantee is valid for any technical or billing inquiry that you might have regarding our Linux cloud web hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because we are aware of exactly how critical it is to receive well-timed help, we promise that you won’t ever need to wait around for more than 1 hour to get a reply to any support ticket that you submit through your semi-dedicated server Control Panel. The fact is, you will seldom have to wait for more than 20-30 minutes and this applies to any question regardless of its nature – general, billing or technical. Moreover, our client and tech support team will be at your service 24/7/365, which is why even if you submit a ticket during holidays, you’ll invariably obtain a fast reply, which will contain the answer to an inquiry, the solution to a problem or the info necessary to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you won't ever need to spend a day waiting for a response like you would with plenty of other web hosting companies.