Despite the fact that this is not the mainaspect to identify a dependable cloud web hosting supplier from a bad one and a reseller from a real provider, having the option to call and communicate with a live person is a sign that you are not working with a one-person firm and that you will be able to reach someone if you're looking for assistance. The phone support for web hosting services may range from standard to professional, thus the issues that can be resolved with a call differ depending on the specific service provider. Generally, these issues are more basic and feature billing or first level tech issues as more complex issues often need a support ticket where both you and the system administrators can follow the proceedings with a particular issue. Still, the option to phone call your provider will save you a lot of time and efforts for the multitude of small things that may eventually appear when you manage your hosting account.
Phone Support in Cloud Web Hosting
Because we have live phone support 14 hours per day, you're able to get in touch with us and talk to our customer support representatives to get more info about all of the Linux cloud web hosting services that we offer and ensure that our servers meet the system requirements for your websites before you purchase anything. For your benefit, we have telephone numbers on 3 continents so that you will be able to call the one nearer to you - in the USA, Great Britain or Australia. In case you're already an existing customer, you'll be able to call us about general and billing matters, or even about some technical matters. In case the problem is strictly technical or it can take more time to investigate, you will have to go through our ticketing system, which will enable both you and our technical support crew to keep track of the information given by either side.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we provide feature live phone support for 14 hours daily. If you are not sure which package is appropriate for your sites, you'd like to find out more about the plan's specs or you'd like to have any other info about our services, you are able to call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our customer support representatives will help you. If you currently have an account, you can get in touch with us about sales and general issues, although we are usually able to help with a number of technical issues as well. For entirely tech difficulties you'll need to use our in-built ticketing system where the correspondence between you and our tech support team will be in one place, which is the better option in case the issue needs additional time to be resolved or it needs to be escalated to our system administrators.