Tech Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Every assistance request you send to us will be dealt with within maximum one hour. If your trouble ticket or e–mail calls for further assistance from a sysadmin, we will timely forward it and leave a comment to notify you that your matter is being worked on. If you take advantage of the Admin Services package, all of the server management services included there will be executed at a time of your liking.
A Topflight Technical Support Service
- We’ll be online for you 24–7 to reply to any queries that you may have regarding our Web Site Control Panel and any of the applications that we have preinstalled for you on the dedicated server. If you also require help tackling server admin procedures, you can make use of our Admin Services package, which includes data backup hard drive storage space, Operating System updates every week, server monitoring and rebooting procedures, plus problem troubleshooting and installation procedures.
A User–Friendly Help Area
We have provided the Web Site Control Panel with an in–depth knowledge base, which offers exhaustive explanations of all its features and functions. Moreover, we have filmed detailed video tutorials that will further explain to you how to carry out a specific operation or resolve a typically encountered problem. The help articles and the tutorial videos are easily accessible from each section of the Web Site Control Panel through the Help and Videos buttons situated in the upper right corner.