Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Resolution Guarantee

  • Our team of service technicians will try their best to answer to your assistance enquiries within approximately 1 hour. If, however, the trouble you have encountered demands aid from our Admin =Team,= we will forward the ticket to the technician on shift and will post a reply to inform you.

  • Top quality support service

  • Top–class Client Help Service

  • Our tech help team will be online for you round–the–clock to to reply to all service inquiry tickets that you send. We offer customer support for all programs that are pre–configured on your hosting server. These include our in–house developed Web Site Control Panel, the selected Operating System as well as the server management panel (depending on the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • In the Web Site Control Panel that is available free of charge with your virtual server, you will discover an interesting Help section, which includes everything you need to be aware of when organizing your web–sites and software. We have introduced a wide range of how to reports and video guides that show the common website management responsibilities in an easy to read fashion.